Privacy Policy

Effective Date: October 11, 2025 Last Updated: October 11, 2025

At Stream Sync Engage, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name and role
• Password (encrypted)
• Billing information (processed by third-party payment processors)

1.2 Usage Data

We automatically collect:

• API usage metrics (calls, endpoints, response times)
• Service performance data
• Device and browser information
• IP addresses and location data
• Log files and error reports

1.3 Notification Content

We process notification content you send through our API to deliver your notifications. We do not use this content for any other purpose except as necessary to provide the service.

1.4 Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze service usage
• Improve user experience

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Send service updates and security alerts
• Provide customer support
• Analyze usage patterns and optimize performance
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information.

3.2 Service Providers

We share data with trusted third-party service providers who assist us:

• Cloud hosting (AWS, Google Cloud)
• Payment processing (Stripe)
• Analytics (anonymized data only)
• Email services
• Customer support tools

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect our rights or property
• Prevent fraud or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Encryption at rest
• Access controls and authentication
• Regular security audits
• Employee security training

4.2 Data Breach

In the event of a data breach, we will notify affected users in accordance with applicable laws.

5. Data Retention

5.1 Account Data

We retain your account data for as long as your account is active or as needed to provide services.

5.2 Notification Content

Notification content is retained according to your subscription tier:

• Developer: 7 days
• Professional: 30 days
• Enterprise: Custom retention periods

5.3 Logs and Analytics

Usage logs and analytics data are retained for up to 90 days.

5.4 Deletion

Upon account deletion, we will delete or anonymize your data within 90 days, except as required by law.

6. Your Data Rights

6.1 Access and Portability

You have the right to:

• Access your personal data
• Export your data in a machine-readable format
• Request a copy of data we hold about you

6.2 Correction and Updates

You can update your account information at any time through your account settings.

6.3 Deletion

You may request deletion of your account and data. Note that some data may be retained for legal compliance.

6.4 Opt-Out

You may opt out of marketing communications while continuing to receive essential service emails.

7. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Legal Basis for Processing:

• Contract performance (to provide services)
• Legitimate interests (to improve and secure services)
• Legal compliance
• Your consent (for marketing)

Data Controller: Mach Five Tech

8. CCPA Compliance (California Users)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Opt-out of the sale of personal information (we do not sell data)
• Access personal information
• Request deletion of personal information
• Non-discrimination for exercising CCPA rights

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Compliance with Privacy Shield principles (where applicable)

10. Children’s Privacy

Stream Sync Engage is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email notification
• Service notification
• Website banner

Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

Privacy Team Stream Sync Engage A Product of Mach Five Tech

Email: privacy@streamsyncengage.com Address: [Your Physical Address] Website: https://www.streamsyncengage.com/privacy

Data Protection Officer (if required): dpo@streamsyncengage.com

By using Stream Sync Engage, you acknowledge that you have read and understood this Privacy Policy.