Acceptable Use Policy
Effective Date: October 11, 2025 Last Updated: October 11, 2025
This Acceptable Use Policy governs how you may use Stream Sync Engage. Violation of this policy may result in suspension or termination of your account.
1. General Principles
You agree to use Stream Sync Engage in a lawful, ethical, and respectful manner. You must not use our service in any way that:
- Violates any applicable laws or regulations
- Infringes on the rights of others
- Harms or exploits minors
- Threatens public safety or security
2. Prohibited Content
You may not send notifications or content that contains:
2.1 Illegal Content
- Child sexual abuse material (CSAM)
- Content promoting terrorism or violent extremism
- Content that violates intellectual property rights
- Content that facilitates illegal activities
2.2 Harmful Content
- Malware, viruses, or malicious code
- Phishing attempts or fraudulent schemes
- Harassment, threats, or intimidation
- Hate speech or discriminatory content
- Graphic violence or gore (except where legally permitted)
- Non-consensual intimate imagery
2.3 Spam and Abuse
- Unsolicited bulk messages (spam)
- Deceptive or misleading content
- Content designed to manipulate or deceive users
- Excessive or repetitive notifications
3. API Usage
3.1 Rate Limits
You must respect API rate limits for your subscription tier. Attempts to circumvent rate limits may result in account suspension.
3.2 Authentication
You must:
- Keep API keys and credentials secure
- Not share credentials with unauthorized parties
- Rotate keys if compromised
- Use secure authentication methods
3.3 Fair Use
You must not:
- Overwhelm our infrastructure with excessive requests
- Attempt to reverse engineer our services
- Use automated tools to scrape or download data
- Probe, scan, or test vulnerabilities without permission
4. Account Security
4.1 Access Control
You are responsible for:
- Maintaining secure passwords
- Implementing proper access controls
- Monitoring account activity
- Reporting suspicious activity immediately
4.2 Prohibited Activities
You must not:
- Share account credentials
- Allow unauthorized access to your account
- Use another user’s account without permission
- Create multiple accounts to evade restrictions
5. Notification Best Practices
5.1 User Consent
You must obtain appropriate consent from end users before sending notifications.
5.2 Opt-Out Mechanisms
You must provide clear opt-out mechanisms for recipients of your notifications.
5.3 Frequency Limits
You should respect reasonable notification frequency limits to avoid notification fatigue.
5.4 Accurate Sender Information
Notifications must clearly identify the sender and not impersonate others.
6. Data Privacy
You must:
- Comply with applicable data protection laws (GDPR, CCPA, etc.)
- Process personal data lawfully and transparently
- Implement appropriate security measures
- Honor user data rights and deletion requests
- Not use our service to collect or process data in violation of privacy laws
7. Intellectual Property
You must:
- Respect intellectual property rights
- Have proper licenses for content you transmit
- Not infringe on trademarks, copyrights, or patents
- Respond to valid DMCA takedown notices
8. Service Integrity
You must not:
- Interfere with or disrupt the service
- Attempt unauthorized access to our systems
- Introduce viruses, worms, or malicious code
- Conduct denial-of-service attacks
- Attempt to bypass security measures
9. Prohibited Industries (High-Risk)
Without explicit written approval, you may not use Stream Sync Engage for:
- Adult content or services
- Gambling or betting services
- Cryptocurrency trading platforms
- Cannabis or controlled substances
- Weapons or explosives
- Multi-level marketing (MLM) schemes
10. Competitive Use
You may not use our service to:
- Build a competing notification service
- Benchmark against competitors without permission
- Publicly share performance data without consent
11. Resource Usage
11.1 Free Tier Restrictions
The Developer (Free) tier is for:
- Development and testing purposes
- Non-commercial use
- Limited production workloads within specified limits
Free tier accounts must not:
- Run production workloads at scale
- Resell or redistribute the service
- Create multiple free accounts to increase limits
11.2 Bandwidth and Storage
You must stay within the bandwidth and storage limits of your subscription tier.
12. Monitoring and Enforcement
12.1 Our Rights
We reserve the right to:
- Monitor usage for compliance
- Investigate suspected violations
- Suspend accounts pending investigation
- Remove content that violates this policy
- Report illegal activities to authorities
12.2 No Obligation
We have no obligation to monitor content but may do so to enforce this policy.
13. Reporting Violations
To report violations of this policy, contact us at:
- Email: abuse@streamsyncengage.com
- Subject: “AUP Violation Report”
Include:
- Your contact information
- Description of the violation
- Evidence (screenshots, URLs, timestamps)
- Your relationship to the matter
14. Consequences of Violations
Violations may result in:
- Warning and request to cease activity
- Temporary account suspension
- Permanent account termination
- Legal action
- Reporting to law enforcement
We will consider:
- Severity of the violation
- Whether it was intentional
- History of previous violations
- Impact on our service and users
15. Appeals
If your account is suspended or terminated, you may appeal by contacting:
- Email: appeals@streamsyncengage.com
- Include your account details and explanation
16. Updates to This Policy
We may update this Acceptable Use Policy to address new risks or legal requirements. Material changes will be communicated via email or service notification.
17. Contact Us
For questions about this policy, contact us at:
Trust & Safety Team Stream Sync Engage A Product of Mach Five Tech
Email: abuse@streamsyncengage.com Website: https://www.streamsyncengage.com/acceptable-use
By using Stream Sync Engage, you agree to comply with this Acceptable Use Policy. Thank you for helping us maintain a safe and reliable service.