Terms of Service
Effective Date: October 11, 2025 Last Updated: October 11, 2025
Welcome to Stream Sync Engage. These Terms of Service govern your access to and use of the Stream Sync Engage platform and services.
1. Acceptance of Terms
By creating an account, accessing, or using Stream Sync Engage, you agree to be bound by these Terms of Service, our Privacy Policy, and our Acceptable Use Policy. If you do not agree to these terms, you may not use our services.
2. Description of Service
Stream Sync Engage is a Software-as-a-Service (SaaS) platform providing intelligent, real-time notification delivery and streaming data services through APIs and SDKs.
3. Account Registration
3.1 Eligibility
You must be at least 18 years old and capable of forming a binding contract to use Stream Sync Engage.
3.2 Account Information
You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
3.3 Account Responsibility
You are responsible for all activities that occur under your account.
4. Subscription Tiers & Billing
4.1 Service Tiers
Stream Sync Engage offers multiple subscription tiers:
- Developer Tier (Free): Limited API calls, basic features, development use only
- Professional Tier: Increased limits, advanced features, production use
- Enterprise Tier: Custom limits, premium support, SLA guarantees
4.2 Billing Terms
- Subscriptions are billed monthly or annually in advance
- All fees are non-refundable except as required by law
- We reserve the right to change pricing with 30 days notice
- Failure to pay may result in service suspension or termination
4.3 Free Tier Limitations
The Developer tier is for development and testing purposes only and may not be used for production workloads exceeding specified limits.
5. API Usage & Service Limits
5.1 Rate Limits
Each subscription tier includes specific API rate limits and quotas. Exceeding limits may result in throttling or additional charges.
5.2 Fair Use
You agree to use the service in a manner that does not impair the service for other users.
6. Intellectual Property
6.1 Our IP
Stream Sync Engage and all related technology, trademarks, and content are owned by Mach Five Tech and protected by intellectual property laws.
6.2 Your Content
You retain ownership of all data, notifications, and content you submit through the service. You grant us a license to process and transmit your content solely to provide the service.
7. Service Availability
7.1 Uptime
While we strive for maximum uptime, we do not guarantee uninterrupted service availability except as specified in Enterprise SLAs.
7.2 Maintenance
We may perform scheduled maintenance with advance notice when possible.
7.3 Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the service with notice.
8. Data Privacy & Security
Your data privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data.
9. Prohibited Uses
You agree not to use Stream Sync Engage for any unlawful purpose or in violation of our Acceptable Use Policy.
10. Termination
10.1 Termination by You
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
10.2 Termination by Us
We may suspend or terminate your account for:
- Violation of these Terms
- Non-payment of fees
- Violation of Acceptable Use Policy
- Illegal activity
10.3 Effect of Termination
Upon termination, your access to the service will cease. You may export your data prior to termination. We may delete your data after a reasonable retention period.
11. Warranties & Disclaimers
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MACH FIVE TECH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
13. Indemnification
You agree to indemnify and hold harmless Mach Five Tech from any claims, damages, or expenses arising from your use of the service or violation of these Terms.
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of [Your Jurisdiction].
14.2 Arbitration
Any disputes shall be resolved through binding arbitration in accordance with [Arbitration Rules].
15. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or service notification. Continued use after changes constitutes acceptance.
16. Contact Information
For questions about these Terms, contact us at:
Stream Sync Engage A Product of Mach Five Tech Email: legal@streamsyncengage.com Website: https://www.streamsyncengage.com
By using Stream Sync Engage, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.